Most of the organisations listed in these pages can help you complain if you encounter stigma and discrimination.

Before you make a complaint, it’s worth thinking about what you’d like to happen as a result of your complaint. Perhaps you want an apology, an explanation or a decision to be changed. On the other hand you might want to be sure that the same thing won’t happen to anyone else again.

It’s helpful to keep detailed notes about the incident you wish to complain about. Don’t be abusive or threatening - try to remain calm. Official complaint procedures can be lengthy and can be emotionally demanding.

When making a complaint, it’s important to contact the right organisation. For detailed information about who to complain to - whether your problem is with a public body, the NHS or a business - see the information on the website www.direct.gov.uk. Type “making complaints” into the website’s search box to find the relevant pages.