As was evident at the seminar on scaling up convened by Horizons/Alliance however, reaching a consensus definition of “scaling up” is particularly difficult in HIV/AIDS given the sensitive nature of HIV/AIDS and the variety of perspectives engaged in HIV/AIDS efforts.
Perhaps more than most development matters, debates over the appropriate approach to the epidemic are heated. In most developing countries HIV/AIDS is fatal because of the non-availability or non-affordability of anti-retroviral therapies; prevention of HIV/AIDS requires behavioural change in the most intimate aspects of human experience and adequate care and support is premised on breaking down entrenched social prejudices. While in some quarters, the devastation brought by the rapidly spreading epidemic calls for strong, centralised measures, others argue that many HIV/AIDS interventions run a high risk of creating ethical and human rights violations, as programmes in both developed and developing countries have shown.3 Both sides of this debate agree that high level political commitment to addressing HIV/AIDS is critical, but differences emerge in approach in that the latter would attach more importance than the former to equipping individuals and communities with the information, tools and ultimately power to reduce vulnerability.
3 For an argument that HIV/AIDS should not be granted special status and should be confronted with more of the “traditional tools of public health” in the context of the US, see Chandler Burr’s “The AIDS Exception: Privacy vs. Public Health”, Atlantic Monthly, June 1997.
This somewhat exaggerated dichotomy also reflects differences in the broader health arena as to whether one adopts a medical or social model of health (Evans 1999). A medical model would assume that programmes should focus on particular interventions or technologies that are known to affect the limited range of specific behaviours that have an impact on the evolution of the epidemic. By contrast, the social model of health would focus more on the broader social determinants of the health problems concerned. In the case of HIV/AIDS, therefore, this would entail addressing the social processes and inequalities driving the epidemic and intensifying its effects. For example, structural changes in gender inequalities and in the differential power in sexual negotiation between men and women, and the elimination of sexual coercion are considered by many to be critical to reducing vulnerability to HIV transmission. This approach would argue that without greater control by people over the circumstances governing their health behaviour, long-term vulnerability to the epidemic would not be addressed. In practice, many non-governmental organisations active in HIV/AIDS may derive elements of their programmes from both perspectives, but in general the social model is likely to predominate.4
4 This debate echoes that about child health in the 1980s when there were calls in some quarters for the implementation of selective technical interventions known to be effective in combating childhood diarrhoeal disease, for example. These were countered by others who argued that the social factors leading to disease such as poverty and poor sanitation must be addressed – see Rifkin and Walt 1988.
Following from these debates, definitions of objectives of scaling up and the question of impact depend on whether one adopts a national or community perspective, a public health/epidemiological or development approach, or whether one is referring to prevention or caring for, supporting and improving the quality of life of those infected by HIV. National governmental authorities generally want to reach a scale that represents a significant proportion of that country’s population. They would share with those supporting a public health/epidemiological perspective a major concern in preventing the epidemic, and therefore reaching a sufficient scale to have an impact on the evolution of the epidemic. While care and support of those infected or those affected by it may also be a national priority, it is typically not given as much priority by governments as prevention until a relatively high level of prevalence is reached. Similarly, economists (whose perspective is presented more on pages 20-21) would analyse scale in terms of the coverage reached or impact attained in relation to a finite level of resources 5 - a concern about resource allocation shared by governments and international donors. To those subscribing to the above perspectives, therefore, “scale” is likely to denote an absolute level of coverage (usually of services, or interventions) in order to have impact (usually defined in terms of spread of the epidemic).
5 As a recent World Bank paper on costing HIV/AIDS scaling up states this concern: “How can we reach the greatest number in the cheapest manner?” AIDS Campaign Team for Africa, World Bank, “The Costs of Scaling HIV Program Activities to a National Level in Sub-Saharan Africa” p. 2.
By contrast, a community-based or non-governmental organisation, however, might share the above long-term goals but be more immediately concerned about changing the underlying social parameters in which HIV/AIDS activities are carried out, such as reducing stigma, passing legislation which makes discrimination in HIV/AIDS less likely or helping households and communities to cope when their members are hit by HIV/AIDS. Impact in these cases is clearly difficult – although not impossible -- to measure. Their notion of “scaling up” is likely to be a more relative one, evaluated in relation to the capacity of their own organisation, the need in the particular population group they aim to reach or the social trends they are confronting. While many may focus on services or interventions, their emphasis lies more on the process of engaging their respective constituents and eliciting a response, a component of which is likely to be greater demand for services.
According to a social model of health, the need to scale up may focus on inducing long-term social change that would enable societies or particular communities to come to terms with the HIV/AIDS epidemic.6 An individual is more likely to change behaviour if those around him or her – and particularly peers in similar social contexts - are also changing (Hughes 1993), and thus change on a collective level acts to reduce the risk factors conducive to the spread of HIV between individuals. The heart of behavioural change, however, lies deeper within the norms and values perpetuated by society across generations. Modifying expectations, beliefs and attitudes at a societal level is necessary in the long-term for sustained behavioural change to become the norm.
6 Or, in the words of the local response team at UNAIDS, making “AIDS-competent societies”.
Such changes, however, are only likely to come about and be sustained when there is corresponding progress in the policy and legislative context underpinning HIV/AIDS efforts. This, in turn, is most often induced when there is sufficient public debate and civic engagement concerning HIV/AIDS to demand it. Thus the issue of scale becomes a prerequisite to broader change. In many cases, such pressures have been brought about through community organising at a local level by groups disproportionately affected by the epidemic, who individually often lack political power but collectively are able to have an impact. The organisation of gay groups in the United States is of course a classic example. Yet at the same time, activism based on identity politics can also have its dangers in impeding efforts to expand interventions more broadly so that they permeate the whole society. As Richard Parker has expressed: “The very effectiveness of local-level politics has made it difficult to build a broader coalition to address HIV/AIDS as a global issue and the kinds of social movements that have emerged around other (similarly global) issues such as environment, or reproductive health and rights.” (Parker 1998).
Disparities of definitions of scaling up, therefore, reflect more than semantics but rather underlying differences in philosophy, approach and objectives. To clarify from the outset, the focus of this publication, and the workshop on which it draws, is on increasing the scale of NGOs which, although they themselves vary enormously in initial scale, largely share the second perspective outlined above. That is, the process of scaling up at the micro or community level is given more attention than reaching a specific level of scale in terms of the epidemiological picture at the national level.7 Emphasis is placed on the social change needed to both prevent HIV/AIDS and improve the lives of those affected by it.
7 For this reason, preference is shown here for “scaling up” rather than “going to scale” because of the implication in the latter expression that scale is a particular size and that the diverse perspectives on scaling-up could agree on the optimal absolute level of scale.
It should be noted, however, that not all NGOs start from a similar initial scale of activity or the same micro level frame of reference. Indeed, examples in this publication range from small community-based operations (such as that by Family AIDS Caring Trust/Family, Orphans and Children Under Stress (FACT/FOCUS)), to national (such as Kenya AIDS NGO Consortium (KANCO)), to regional (such as the Programme Support Group (PSG)) and even to international initiatives led by NGOs (such as Private Agencies Co-operating Together (PACT) or the International HIV/AIDS Alliance). Moreover, many NGOs, particularly those that assume a “catalysing role” in supporting other smaller organisations both technically and financially (see Strategy 2 in the section on Strategies) may begin with a national frame of reference. And NGOs acting together can clearly combine to create a national force, as is the case with the national coalition of HIV/AIDS organisations comprised by KANCO, which does not operate local field-offices. Indeed, Myers’ term association described below, which he argued might be particularly useful in the field of early childhood education, may similarly be an effective strategy in HIV/AIDS. As noted below, he uses the term to mean expanding programme size through common efforts and alliances among a group of organisations, each of whom develop similar programmes but tailor them to the needs of specific communities or populations.
Whatever the discrepancies in starting points and definitions of scaling up, however, there is a consensus and a shared concern that the ultimate objective of scaling up initiatives is to have greater impact on preventing the epidemic and mitigating its effects. Moreover, all perspectives recognise that scaling up needs to be sustainable, not only in financial terms but according to a number of other criteria (discussed below). Again, there may be differences in how both these dimensions of scaling up are expressed and measured, as is addressed in the following section.
Impact
To categorise the concerns of non-governmental organisations in scaling up as being more relevant to a relative notion of scaling up rather than an absolute level or scale, however, is not to release NGOs from the need to demonstrate impact. As is noted in the case study on the Programme Support Group, which began as a university research department and pays careful attention to monitoring the impact of their programmes on measurable outcomes such as condom use “Process cannot be a substitute for structure or results.”
HIV/AIDS in this respect is more challenging than many other health problems in terms of measuring the impact of interventions. Perhaps most strikingly, for example, HIV/AIDS is distinctive in its mutually reinforcing relationship between prevention and care. As the UNAIDS (2000) report on the global AIDS epidemic states, not only do sick individuals benefit from care and support, but prevention efforts will only be credible and effective if they are matched by humane and high-quality care and support services. It is important, for example, that discrimination and stigma directed at those suffering from HIV/AIDS is reduced at a social level so that people with HIV/AIDS will not be fearful of disclosing their status, but will seek care and support and will be assured of full information and the means to prevent transmission of HIV/AIDS to others. Thus impact in this sense cannot solely be measured by a reduced incidence of HIV/AIDS.
HIV/AIDS differs from many other health problems for which intervention efforts have been scaled up, such as disability or diarrhoeal disease. Efforts to increase the use of oral rehydration therapies for the treatment of diarrhoea, for example, have succeeded in reaching a large scale in many developing countries; yet the behavioural change implied, though affected by socio-economic context, is not as conditioned by social and gender power relations as is condom use, for example. And, unlike the area of early childhood care, where Myers recommends focusing the scaling up effort on those “at risk” – defining such a population in HIV/AIDS may be difficult given the lack of knowledge about sexual behaviour, and there is a danger that it may lead to stigmatising that group and in the worst case, abuse of ethical and human rights principles. Thus while targeted interventions are critical to limit the spread of the epidemic, sensitivity to stigma needs to be foremost among those engaged in planning the intervention concerned. As Jeff O’Malley of the International HIV/AIDS Alliance stated: “A key lesson from the Alliance’s programming experience has been the importance of paying attention to key populations that affect epidemic dynamics, especially in low prevalence countries with concentrated epidemics. However, this does not mean ignoring other populations, since one community affects another’s choices and options. Scaling up involves providing both intensive services and programmes for key populations, while working more cheaply with broader communities to raise awareness, challenge stigma and to ensure referrals when appropriate to more intensive efforts.” (International HIV/AIDS Alliance 2001)
One example of a sensitive public health issue that has been scaled up in a number of contexts was presented at the Horizons/Alliance Seminar on scaling up – namely that of post-abortion care.8 It represents a similar challenge to scaling up HIV/AIDS in its sensitivity and the need to address cultural norms and attitudes in order to expand the scale of this service. In this presentation, scaling up was defined as reaching a greater number of people and increasing the impact of the intervention with a specific objective of regularising it into routine public sector health services. A comparative analysis of the successes and failures of such scaling up efforts was made across four countries (Kenya, Ghana, Mexico and Columbia) and it was found that where efforts over-focused on the technology rather than on changing attitudes, the scaling up was less successful. Scaling up was most successful where there was an understanding of the implications for essential systems and standards, such as supervision, and where there was both committed leadership and sufficient support for the intervention among the general public rather than with health personnel exclusively. Thus many interesting and relevant lessons emerged from this case study for HIV/AIDS.
8 Presentation by Julie Solo of the Reproductive Health Alliance (London) on scaling up post-abortion care. “Post- abortion care” was defined to include treatment or complications resulting from the abortion, provision of family planning services and linkages to other reproductive health services.
There are a number of specific challenges in finding measures of evaluating the impact of scaling up in HIV/AIDS. As elaborated above, the objective of organisations in scaling up their programmes may not only be an epidemiological one, as measured in incidence of new cases of HIV/AIDS. Rather, they may seek social change – such as affecting social norms or reducing prejudice and stigma associated with HIV/AIDS -- which is very difficult to measure and of which assessments of quality tend to be highly subjective. Quantitative indicators may not reflect the quality of effort the organisation undertakes, particularly at the level of person-to-person contact, nor be sufficient to assess how well objectives of reducing stigma and discrimination are met, or how humane the care and support services are.
Many NGOs addressing HIV/AIDS lack baseline data on which to evaluate the effectiveness of their scaling up. This may be at least partly due to a lack of research capacity or institutional culture favouring the collection and analysis of data (Shyamala Nataraj, SIAAP, Horizons/Alliance Seminar). Or, as Margarita Quevedo noted about Ecuador, for example, while epidemiological information on HIV/AIDS is available on the Internet, most of the small community-based organisations with which her organisation, KIMIRINA, works lack computers. Even where epidemiological information is available, for example, reliable and valid sexual behaviour data is often extremely difficult to obtain or collect for both cultural and political reasons. Where sexual behaviour studies have been conducted, such data – and particularly projections based on them -- have to be scrutinised carefully for potential bias in such a sensitive aspect of behaviour.
In reality, then, NGOs often make programmatic choices without being fully informed by empirical data about impact. Participants at the Horizons/Alliance Seminar agreed on the importance of evaluating interventions before scaling them up, but there was extensive discussion of the difficulty of doing so.
Sustainability
A central dimension of scaling up is sustainability, whether in terms of people, geographic area, social group or activity. A program must be built with sufficient financial, technical, social and political support so that it lasts over time.
The most frequent use of the term sustainability refers to whether or not there are sufficiently strong economic bases to keep a given programme effective over a period of time. The issue of limited resources and the need to contain costs and improve efficiency through achieving economies of scale is perhaps the most widely heard justification – beyond the humanitarian rationale -- for expanding HIV/AIDS efforts. HIV/AIDS related organisations, as is the case in many other areas of development, are often deficient in not fully taking into consideration the cost implications of alternative strategies. There is an urgent need for more information on costing HIV/AIDS programmes (Kumaranayake and Watts 2000b).9
9 Of the fourteen case-studies of scaling up NGO activities presented at the Horizons/Alliance Scaling Up Seminar, only 3 explicitly addressed costs – the Program Support Group in Zimbabwe, the NGO-Government collaboration for Home Care in Cambodia and the International HIV/AIDS Alliance (see appendices A and C).
A broader understanding of sustainability embraces a much fuller range of dimensions. Avina, in an article on the evolutionary cycles of NGOs, defines sustainability as follows: “An expansion is successful if the organisation has evolved institutionally to the point where it can manage the augmented level of activities effectively, can finance itself into the foreseeable future, has retained the necessary level of programme autonomy from external actors and is providing desired and sustainable services to its target beneficiaries” (Avina 1993: 465-66). Both the programmatic and the organisational sustainability need to be considered. That is, has the organisation accumulated sufficient programme experience and momentum to operate at a larger scale? And does the organisation have in place the requisite trained staff, processes and structures to sustain a greater level of activity to meet the objectives of a scaled up programme? Indeed, the process of increasing the scale of activity may in itself reduce sustainability as the organisation becomes over-stretched 10 and programme effectiveness is diluted. Thus it is critical that a thorough assessment of the capacity of the organisation to scale up is made prior to engaging in the exercise.
10 Sue Lucas, personal communication
The above dimensions of sustainability focus more on the organisation itself and its supply, or delivery of services. But the objectives of scaling up may be more than sustaining any particular programme or intervention in delivery terms, and relate more to sustaining the response of communities and the relevant constituencies of the organisation to the epidemic, particularly in terms of sustained behavioural change. According to Geoff Foster, one of the key lessons emerging from FACT/FOCUS support to community-led orphan support programmes in Zimbabwe was the degree to which community ownership made the project more sustainable. Foster argues convincingly that African countries affected by HIV/AIDS have responded on their own terms in a number of ways to the epidemic, yet initiatives of external agencies – whether NGOs, governments or donors, often fail to recognise these community initiatives or in the worst cases, disregard or undermine them.11
11 Foster and others note that these community initiatives are more likely to emerge in care and support, than prevention, as will be discussed below.
Thus sustainability in this sense focuses on strengthening local initiatives and sustaining community ownership of programmes. The social context in which the programme expands its scale of activities is therefore critical to sustainability in that it is a predictor of the demand for it. The challenge for external agencies seeking to act as a catalyst to these efforts – whether NGOs, governments or donors – is to build on these initiatives. At the same time, they may need to encourage communities to recognise issues that are hidden or controversial, or to address social groups at the margins of society. It is possible, however, that increasing supply of HIV/AIDS programmes generates its own demand by breaking down social barriers and reducing stigma. In this sense a “virtuous cycle” could be created where increased coverage generates more demand and thus the programme in question becomes more effective (Paurvi Bhatt, USAID/DC, Horizons/Alliance Seminar).
Source: A Question of Scale
This is an extract from A Question of Scale: The challenge of expanding the impact of non-governmental organisations’ HIV/AIDS efforts in developing countries,
by Jocelyn DeJong, published by the Horizons Project of the Population Council with the International HIV/AIDS Alliance in 2001. To view the whole report follow this link.
To download, complete with graphics, in pdf format (which requires Adobe Acrobat software to read it) follow this link (file size 1.43 Mbytes).
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