1. Action planning:

Action planning is simple step-by-step process to encourage participants to make successful changes in their behaviour. Goals are broken down into manageable units and worked on week by week. Success breeds success and growing confidence.

2. Problem solving:

Standard problem solving techniques are used to identify the real problems facing participants and to find workable solutions. The technique is practised in every element of the programme particularly when dealing with barriers people experience in achieving their action plans.

3. Cognitive techniques:

Participants are taught to use techniques such as breath control, distraction and guided imagery. Their use in symptom control is of value in itself but practice also encourages participants in becoming confident that they can “do something” for themselves.

4. Communication skills:

Participants learn listening skills, paraphrasing, the use of non-accusatory language and other communication techniques. Practising the use of these techniques is part of the basic course process.