Your clinic will have a contract with one or more delivery companies – they
generally offer a range of healthcare services. Each has a registered pharmacy,
operating in accordance with the Medicines
Act 1968 (which governs the supply of medicine) and the Data Protection Act 1998. Staff are
required to meet high professional standards,
including maintaining confidentiality. Clinics set standards and monitor quality.
You will need to provide delivery information and decide whether
you want anyone to be able to sign for and receive a delivery on your behalf (a
‘designated signatory’). You will also sign a consent form, confirming
you understand the service and how your personal information will
You will be given information about delivery, including:
- a clinic phone number for queries
about medication or your health
- a delivery company number; contact them to change or
query your delivery arrangements.
You can have your drugs delivered to your home, someone else’s home
(such as a family member or friend), your workplace, a post office or postal
depot of your choice.
In some cases, drugs can be delivered to a local pharmacy
(which one may depend on the company) and you collect them at a time that
suits you. You will need to show appropriate ID. Some companies will deliver your
drugs to another UK
address if you are away from home temporarily.
Your drugs will be delivered by:
- Royal Mail Special Delivery postal service
(delivery by 1pm the next day, Monday to Saturday) or
- ‘van’ delivery (you choose a time slot for a
specified day, Monday to Saturday, including weekday evenings). You will need
to use van delivery for drugs that are liquid or need to be refrigerated. The
vans are unmarked; the drivers carry photo ID and do not know what is in the
Both types of delivery need to be signed for. The package should not be
given to someone who is not a designated signatory. There will be no
information about what the package contains on the outer wrapping.
When you switch to home delivery, your prescription will be passed on to
the home delivery company for your next supply of your HIV treatment. You may
also be given a separate prescription for an interim supply if you don’t have
enough to last until then.
The delivery company will contact you to arrange a delivery time and
method. If you have arranged a delivery and no designated signatory is there to
receive it, it will be returned to the delivery company depot or sorting office,
and a card left for you asking you to collect it or rearrange the delivery. If
you miss several deliveries, your clinic may want to discuss whether home
delivery is the best option for you. Your clinic will still have to pay the
cost of the failed deliveries.
If you are taking other medication, you may be able to have that
delivered at the same time. The pharmacy at your clinic will be able to tell
you if this is possible. Unlicensed drugs, controlled drugs, drugs not on the
home delivery ‘agreed list’, drugs prescribed by your GP and drugs you receive
as part of a clinical trial are not included in this scheme. You will need to
collect these from your usual supplier.
The rest of your HIV care will stay the same. You will attend your clinic
for routine monitoring, and give your next prescription (for the next three to
six months’ supply of HIV treatment) to the hospital pharmacy, where it
will be checked and passed on to the home delivery company. You can use this
opportunity to discuss any medication queries or concerns.