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Michael Carter, Greta Hughson
Published: 11 December 2014

This factsheet provides information about helplines that can provide information and support to people with HIV. Some of the organisations and helplines listed are dedicated to HIV, whilst others provide information and support on other issues, such as debt, legal issues and sexual health.

Most helplines are free from UK landlines, but costs from mobile phones may vary.


Brook provides free and confidential information on sexual health and contraception to the under 25s by text and webchat (IM). Find out more at

Citizens Advice Bureau

Consult telephone directories for your local office or visit

Free, confidential advice on debt, welfare rights, employment rights, housing, discrimination and the law. A national phoneline is in development, which is currently available in Wales (03444 772020) and is being rolled out in England (03444 111444).

Civil Legal Advice

0345 345 4 345

Monday to Friday 9am to 8pm and Saturday 9am to 12.30pm.

Established by the government, Civil Legal Advice is designed to help people find free, local legal advice, if they are eligible for legal aid.


DIAL is a network of local disability and advice services, supported by the charity Scope. You can find your local DIAL group through the Scope website: or call 0808 800 3333.

i - Base

0808 800 6013

i-Base runs a specialised information support service, provided by treatment advocates, where you can discuss any aspect of HIV treatment in confidence. This is a freephone number within the UK. For more information see The helpline is open Monday to Wednesday, 12 to 4pm.


0300 123 3393

The information line of MIND, a mental health charity, is open Monday to Friday 9am to 6pm and provides information on mental distress, treatment, support and services. For more information, see

National Sexual Health Helpline

0300 123 7123

This is a national phoneline offering confidential advice, information and referrals on all aspects of sexual health and HIV.

NHS 111

You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. For more information see

Positively UK

020 7713 0444

The helpline is open weekdays 10am to 4pm, and until 8pm on Thursdays. Positively UK provides peer support to people living with HIV and services include advocacy, information on treatment, and crèche facilities. For more information, see

The Samaritans

08457 90 90 90

The Samaritans are open 24 hours every day of the year. The Samaritans are available to anybody who is going through a personal crisis and thinking of taking their life or is lonely or depressed and feel they have no one to turn to for support. For more information, see

THT Direct

0808 802 1221

THT Direct is a specialist HIV telephone and information and advice service provided by Terrence Higgins Trust (THT). THT Direct is open 10am to 8pm Monday to Friday. For more information, see

Contact NAM to find out more about the scientific research and information used to produce this factsheet.

This content was checked for accuracy at the time it was written. It may have been superseded by more recent developments. NAM recommends checking whether this is the most current information when making decisions that may affect your health.